Articles

 Scope of support

To maintain high server performance and security for all our customers, it is important to...

 Basic WordPress Troubleshooting (Database Connection and Error Logging)

This guide will walk you through some of the steps you can take first to get your site back...

 How To Enable AutoSSL in cPanel

AutoSSL simplifies securing your website by automatically generating free SSL certificates. In...

 How can I send you sensitive information?

There will be times when you will want to, or our team will ask you to send us sensitive...

 How do I restore my site from backup using JetBackup 5? How can I recover my website?

Note: JetBackup 5 can only be accessed from cPanel. If you are a reseller user, you can access...

 How to install a self-signed SSL certificate in cPanel

This guide explains how to generate and install a self-signed SSL certificate on a cPanel...

 Vocus migration: How can I switch onto a standard MyHost Web Hosting package?

If you’ve spotted something in a MyHost Web Hosting package that you’d like to get your hands on...

 What do new customers from Domains Direct need to do to get started on MyHost?

If you have received an email from us saying that your domains have been (or will be) migrated...

 What is my public IP address?

The easiest way to see your public IP address is to Google "my IP" or use a service like...

 Where can I find the official documentation for cPanel?

You can find the official documentation for cPanel at https://docs.cpanel.net/cpanel/ 

 Can I change my cPanel username?

Changing your cPanel username can have significant implications, and it is generally not...

 Maxmind error when placing an order

Our fraud detection system (Maxmind) may at times falsely mark your order as fraud.In such cases,...

 How do I clear my shopping cart?

To clear your cart: Click "view cart" on the top right hand corner of your dashboard  Click...

 I can't access my website

If you are having issues accessing your website, one of the most likely scenarios is that there...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 Can I get a dedicated IP Address?

Yes we can assign additional IPs to your VPS. Please submit a support ticket to the customer...

 IonCube Support

Our cPanel shared and reseller packages include ionCube support by default.If you are unable to...

 What PHP versions do you support?

Current versions of PHP available are 5.6 through to 8.x+ Our shared and reseller hosting...

 How long can I expect a response to my email?

We endeavour to answer all queries within 12 hours. However, here are our service deadlines for...

 How do I do a traceroute/tracert?

By doing a traceroute or tracert, you can help us diagnose common connectivity issues, and where...

 How do I flush my DNS cache?

Please follow the instructions accordingly: WINDOWS:- Start -> Run -> type cmd- in command...

 How do I run a ping on my computer?

A ping is a basic network test that checks the connectivity of a network. If you are experiencing...

 500 Internal Server Error

The '500 Internal Server Error' is an error on the server's side, and most likely not a problem...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...

 Submitting your website to Google

Google has a lot of useful resources. For developers, start with their SEO Fundamentals...