We endeavour to answer all queries within 12 hours.
However, here are our service deadlines for the following departments, ensuring you receive timely support:
Technical Support - Shared Web Hosting, Reseller Hosting
Mon-Fri: 4 hours during business hours
Sat-Sun: 12 hours during business hours
Sales - All services
Mon-Fri: 12 hours during business hours
Sat-Sun: 12 hours during business hours
These times are guidelines only. Most support tickets are answered on average, within 2 hours, but these deadlines ensure you know the latest you'll hear from us.
Please see our service level agreement for more information on our service commitments to you.
