If you are missing important emails or finding too much junk in your inbox, you can customize how our servers handle incoming mail using the Spam Filters tool in cPanel.
1. Accessing Spam Filters
- Log into cPanel (here's how).
- Under the Email section, click Spam Filters.
2. Adjusting the Spam Threshold Score
Our cPanel servers use Apache SpamAssassin to give every incoming email a "score" based on how likely it is to be spam. The lower the score, the stricter the filter.
- Default (5): A balanced setting for most users.
- Aggressive (1-4): Use this if you are still receiving too much spam. Warning: This may flag legitimate emails.
- Relaxed (6-10): Use this if important emails (like financial or legal documents) are being incorrectly moved to spam.
To change this, click Spam Threshold Score under the "Process New Emails and Mark them as Spam" section and select a new number from the dropdown.
3. Whitelisting Important Senders
If you have a specific contact (e.g., a bank or a regular client) whose emails always end up in spam, you should Whitelist them. This tells the server to always deliver their mail, regardless of the spam score.
- On the Spam Filters page, click Show Additional Configurations.
- Click Edit Spam Whitelist Settings.
- Click + Add A New "whitelist_from" Item.
- Enter the email or domain:
person@example.com(Whitelist a specific person)*@example.com(Whitelist everyone from that company)
- Click Update Whitelist.
4. Automatically Deleting Spam
If you are confident in your filter settings and don't want to see spam at all, you can enable Auto-Delete. This will permanently destroy any email that exceeds your threshold score.
