At MyHost, we pride ourselves on providing exceptional support. To ensure you get the fastest and most accurate resolution to your query, we recommend choosing the support channel that best fits your needs.
1. Knowledge Base (Instant Answers)
Many common tasks—like setting up email on a new phone, updating DNS records, or clearing a full mailbox—are covered right here in our detailed Knowledge Base. We recommend searching here first, as it often provides an immediate step-by-step solution without the need to wait for a response.
2. Support tickets (recommended for technical issues)
For most technical queries, a Support Ticket is the most effective channel. This is because:
- You can attach screenshots of error messages or configuration settings.
- You will have a permanent record of the instructions and technical details provided, which you can refer back to later.
- We can safely exchange sensitive information (like whitelisting an IP) through our secure portal.
To open a ticket
- Log into the Client Area.
- From the top menu, open Support > Tickets
- From the right-hand menu, select Open Ticket.
3. Phone support (emergencies & quick queries)
Our phone support is best suited for urgent situations or simple account questions. Please use phone support if:
- Your website or email is completely offline (Emergency).
- You have an urgent billing or payment query.
- You need a quick clarification on a product or service.
Phone support is not available for Small Web Hosting or Email Hosting packages opened from April 2026 onward.
Complex enquiries
For complex technical troubleshooting (such as analysing PHP error logs or configuring complex DNS zones), our team will often ask you to open a Support Ticket. This allows us to investigate thoroughly and provide you with precise, written steps to resolve the issue.
