The primary domain of a cPanel account is its main identity and changing it may result in unexpected side-effects, especially on more complex setups. We strongly advise against making this change unless it is absolutely necessary and only to a Newly Registered/Transferred Domain with no active services.
Before You Request a Change to the Primary Domain:
- The new primary domain must not have any active services with us already. This includes email hosting, existing websites, or DNS records.
- Changing the primary domain affects how files and email are stored on the server. Any advanced configurations you have in place may cause your site or email to stop working temporarily.
- All currently configured email clients will need to have their usernames updated to match the new domain, we recommend temporarily disabling/removing the email accounts during the process to avoid blocks triggered by failed logins.
- We strongly recommend you back up your site and email before requesting a change.
- You may also need to update site URLs or configuration settings on your website/CMS following this change.
- The change is immediate meaning that all services will stop functioning for the previous Domain the moment the change is made.
How to Request the Change:
If you understand and are OK with the above then feel free to reach out to our team through a support ticket or by emailing support@myhost.nz. Let us know the current primary domain and the domain you'd like to change it to and that you acknowledge the associated risks.
