Network Status News & Information

Update 08:50 November 26

Website and emails services have continued to be stable throughout the night, we have implemented a fix that should greatly improve the stability of these servers going forward.

We'd like to thank you for your patience and understanding during this time and appreciate your continued support, If you are still encountering issues please feel free to email us at support@myhost.nz

Update 11:30 November 25

Website and email services on these servers are now back online. We are closely monitoring the performance to ensure everything runs smoothly. Thank you for your patience and understanding during this time. If you still encounter any issues, feel free to drop us an email at support@myhost.nz

Performance Degradation: Aspiring, Aoraki, Ruapehu and Victoria

We are aware of an issue which is affecting the hardware node which hosts the Aspiring, Aoraki, Ruapehu and Victoria shared hosting servers. Our engineers are currently working on getting things back up and running as soon as possible. We apologise for any inconvenience this may have caused and appreciate your patience while we look into this issue.

Update 01:50am

We are happy to let you know that the maintenance on the hardware node for Aspiring, Aoraki, Ruapehu, and Victoria servers is now complete, and everything is back up and running smoothly. If you encounter any issues or notice anything unusual, please don't hesitate to reach out to our support team, and we’ll be happy to assist.

Thanks again for your patience and understanding!

Update: 23:55pm

We are currently experiencing an outage affecting the servers Aspiring, Aoraki, Ruapehu, and Victoria as part of the maintenance work. Our team is actively working to resolve the issue and restore service as quickly as possible. We appreciate your patience during this time.

Performance Degradation: Aspiring, Aoraki, Ruapehu and Victoria

We’ll be running some additional maintenance on the hardware node that experienced issues earlier today. This maintenance will help ensure everything continues running smoothly for the servers Aspiring, Aoraki, Ruapehu, and Victoria. We’ll keep any downtime to a minimum and appreciate your understanding and patience while we carry out the work.

Update: 03:23pm – 22 October

Website and email services on servers Aoraki, Aspiring, Ruapehu, and Victoria are now back online. We are closely monitoring the performance to ensure everything runs smoothly. Thank you for your patience and understanding during this time. If you still encounter any issues, feel free to drop us an email at support@myhost.nz

Update: 02:46pm – 22 October 

We are currently experiencing a critical hardware issue affecting servers Aoraki, Aspiring, Ruapehu, and Victoria. Our operations team is actively working to restore stability. During this time, you may experience difficulty accessing websites and other services hosted on these servers. We understand the disruption this may cause and appreciate your patience as we work to resolve the issue as quickly as possible. Thank you for your understanding.

Performance Degradation: Aspiring, Aoraki, Ruapehu and Victoria

We are aware of an issue which is affecting the hardware node which hosts the Aspiring, Aoraki, Ruapehu and Victoria shared hosting servers. Our engineers are currently working on getting things back up and running as soon as possible. We apologise for any inconvenience this may have caused and appreciate your patience while we look into this issue.

BNZ - Card Transaction Processing Outage

Earlier today, BNZ experienced issues processing payments from some credit and debit cards, which may have affected customers trying to make payments. BNZ resolved the issue shortly after 11 a.m. If you faced difficulties with a transaction, please try again now.

Update: 09:59am - 11 October

The incident is now marked as resolved.  If you are experiencing issues with your website on the servers, please contact support.

Update: 05:04pm – 10 October

The primary migrations are now complete and we expect most customers to being seeing websites and email back to normal. Below are the server-specific updates:

Sefton – Performance continues to improve on this server and will get better as time goes on and caches are primed. 

Tasman – The Tasman migration is now complete and we expect websites and email on this server to be back online.

Taranaki – Migration has now finished for Taranaki and we expect websites and email on this server to be back online.

Please note that while we expect all websites and email services to be back online it may take some time for performance to reach standard levels as some files are still synced and caches are primed. Once again we thank you for your patience today and our engineers will be keeping a close eye on these servers over the next few hours and days.

Update: 03:14pm – 10 October

Restoration is continuing and in some cases is complete and many customers should start seeing a return to normal performance. Below are server-specific updates:

Sefton – Performance is improving and will continue to get better. If you are experiencing issues with your website on this server, please contact support.

Tasman – The Tasman migration is now complete and we expect websites and email on this server to be back to normal levels of performance and reliability.

Taranaki – The migration for Taranaki is progressing and is close to completion, hopefully within the next hour. We will post another update as soon as it's done.

Thank you all again for your patience.

Update: 01:01pm – 10 October

We are making good progress with the restoration efforts, though website and email service may continue to have some intermittent issues for now. Below are server-specific updates:

Sefton – Performance is steadily improving, and we anticipate performance improvements over the next few hours. If you continue to experience issues with your website on this server, please contact support.

Tasman – The Tasman migration is on schedule, and we expect it to be completed later today.

Taranaki – The migration for Taranaki is also progressing as planned, with completion expected later today as well. We are seeing more intermittent web server timeouts and mail delivery delays on this server compared to the others, but expect this to be resolved at the end of the migration.

Update: 10:00am – 10 October 

Engineers are continuing with the restoration plans and they are progressing well but website performance will still be intermittent during this time. Server specific updates are below:

Sefton – Performance is improving steadily and we expect performance to continue to improve over the next few hours. If you're still experiencing issues with your website on this server please reach out to support.

Tasman – The migration of Tasman is progressing and is on track at this stage. We still expect this to be completed later today.

Taranaki – The migration of Taranaki is also on track at this stage and we still expect this to be completed later today as well.

Once again we thank you for your patience and understanding.

Update: 08:57am – 10 October 

Late yesterday we started to experience a critical issue on one of our hardware nodes that is impacting the servers Sefton, Tasman and Taranaki. Engineers have been working around the clock to resolve the issues and we have the following updates:

Sefton – Has been restored and appears to be running smoothly with some reduced performance. We expect this to improve gradually over the next few hours.

Tasman – We are currently migrating Tasman to a different hardware node and until this is complete we expect service to have intermittent outages. We expect this migration to be completed today.

Taranaki –  We are working to migrate Taranaki as well and until this is complete we expect service to have intermittent outages. We expect this migration to be completed today.

If you are experiencing issues with your emails we suggest using the Webmail service to check and send email until we have services fully restored, you can login with your email address and password.

We know issues like these are disruptive, and you can be assured we’re doing everything we can to return services to normal as quickly as possible. Thank you for your understanding and patience.

Posted: 01:30am – 10 October

We are aware of an issue which is affecting the Sefton shared hosting server. 

Our engineers are currently working on getting things back up and running as soon as possible.

We apologise for any inconvenience this may have caused and appreciate your patience while we look into this issue.

After further monitoring our Windcave payment gateway appears to be working as expected - if you are still experiencing issues please contact support.

September 30 saw the expiry of a Let’s Encrypt root certificate: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

This has caused connection issues over SSL for some customers, including those on cPanel. We’re aware of a range of issues, most of which are now resolved, and some which are still being worked on. cPanel themselves are also working on urgent fixes.

If you are still experiencing issues, please email us with as much information as possible: support@myhost.nz

We are aware of an issue with the aoraki.webslice.co.nz server at the moment and our engineers are working to get this back up as soon as possible. We will update here as we learn more.

Update: We believe this is now resolved and are working through to confirm this. If you are still seeing issues with your sites or services on the aoraki.webslice.co.nz server please let us know.

We will be performing maintenance on the aspiring.webslice.co.nz server in order to enable new performance enhancing features. We expect services to be restarted during the maintenance window while we affect these changes.

We are aware of some DNS issues on the taranaki node at present and are working to resolve this as soon as possible.

We are currently experiencing an unplanned network outage affecting some domestic and international connectivity due to issues with our upstream providers. We will continue to monitor the situation and will post updates as information comes to hand. 

Update 10:50am: Our upstream provider has advised that connectivity has been restored and we're seeing service return to normal. If you are still experiencing issues please get in touch at support@webslice.co.nz .

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We are performing general network maintenance on the server which will affect service availability. The expected downtime is 2-3 minutes.

Please feel free to get in touch if you have any questions regarding this.

Date: Thursday 16 June 2018
Maintenance Window: 12:01AM - 12:30AM NZT
Expected Outage: 2-3 minutes

We are performing general maintenance on some hardware nodes that will affect some VPS and Cloud servers as these reboot. Emails will be sent to all affected customers.

Please feel free to get in touch if you have any questions regarding this.

Date: Thursday 14 June 2018
Maintenance Window: 12:15AM - 1:30AM NZT
Expected Outage: 15 minutes

We will be performing network maintenance on our systems in order to improve performance and reliability. Within the maintenance window we expect up to a 5-10 minute outage for customers.

Date: Thursday 20 September 2017
Maintenance Window: 11:00PM - 11:45PM NZT
Duration: 10 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing general server maintenance and testing on the shared hosting nodes to keep them running at optimum efficiency and to ensure data integrity. This will cause services on this node to be offline for approximately 10 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

Date: Thursday 20 September 2017
Maintenance Window: 11:00PM - 11:45PM NZT
Duration: 10 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing general server maintenance and testing on the shared hosting nodes to keep them running at optimum efficiency and to ensure data integrity. This will cause services on this node to be offline for approximately 10 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

Date: Thursday 20 September 2017
Maintenance Window: 11:00PM - 11:45PM NZT
Duration: 10 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing general server maintenance and testing on the shared hosting nodes to keep them running at optimum efficiency and to ensure data integrity. This will cause services on this node to be offline for approximately 10 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

Date: Saturday 2 September 2017
Maintenance Window: 12:01AM - 1:15AM NZT
Duration: 15 to 40 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing emergency server maintenance on our hosting node (tasman.webslice.co.nz) to improve the perfomance and stability of this node. This includes a reboot of the node which will cause services on this node to be offline for approximately 20 minutes, after which your services will continue to function as normal.

We will be performing network maintenance on some of our systems in order to improve performance and reliability. Within the maintenance window we expect two 15 minute network outages for customers in the 114.23.3x.x range. Other servers should be unaffected during this time.

We will be performing scheduled system maintenance on our servers on Thursday 18 May 2017 from 11:30pm to Friday 19 May 2:30am to provide security updates and improve performance. This maintenance will involve some downtime for our shared hosting products as well as virtual servers within this window. We don't anticipate individual services being down longer than 30 minutes. 

It is important that we keep our systems secure and performing to their best, so thanks for your patience and understanding during this maintenance.

This is a notification of network infrastructure maintenance.

Date: Thursday 16 March 2017
Maintenance Window: 0000AM - 0130AM NZDT
Duration: 90 Minutes
Location: Auckland CBD Datacentre (Queen Street)
Reason: Network Infrastucture Upgrade
Affects: Auckland datacentre - all services

Description:

WebSlice would like to advise that a network maintenance will be carried out on the WebSlice Queen Street Network.
It is expected that there will be intermittent connectivity to WebSlice provided services for a duration of 60 minutes, however we have allowed a longer duration for any contingencies.

We apologise for inconvenience this maintenance may cause, and appreciate your co-operation as we improve our service to you.

This is a notification of VPS node maintenance.

Date: Saturday 26 November 2016
Maintenance Window: 12:15AM - 2:15AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD Datacentre - QST
Reason: VPS nodes

WebSlice will be performing server maintenance on our VPS nodes to keep it running at optimum efficiency and to ensure data integrity. This includes a reboot and fsck (file system check) of the node which will cause services on this node to be offline for approximately 60 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

This is a notification of scheduled emergency network maintenance.

Date: Sunday 18 February 2017 
Maintenance Window: 0115hrs to 0200hrs NZDT
Expected Outage Duration: Less than 15 minutes
Location: Auckland Datacentre - Auckland CBD
Reason: Router Replacement

WebSlice network engineers will be performing an urgent router replacement at our Auckland datacentre to address stability issues over the last 24-48 hours. An outage of up to 20 minutes may be experienced across all services whilst this work is carried out. We have allowed for a window of up to 45 minutes for any contingencies.

We apologise for the inconvenience this maintenance may cause and appreciate your co-operation as we improve our service to you.

If you have any questions or concerns, please email us at support@webslice.co.nz.

Our Systems Engineers will be performing data store maintenance on a number of cloud cPanel servers during the scheduled window below.

** Please note rescheduled time below **

Date: Thursday 21st July 2016
Maintenance Window: 12:30AM - 02:30AM NZDT
Duration: Less than 30 minutes per server
Affects: Auckland CBD Datacentre - QST

Description of work: 
The following shared/reseller cloud cPanel servers will be migrated to our new storage architecture:

aspiring
taranaki
tasman
victoria
hobson

We expect a small disruption of up to 30 minutes whilst this work is completed and selected disks moved to the new storage network.

Thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

Our Systems Engineers will be upgrading PHP versions across all WebSlice Cloud cPanel servers. No disruption is expected to the majority of accounts, however please see below regarding old scripts.

Date: Saturday 16th & Sunday 17th July 2016
Maintenance Window: 20:00 - 00:00AM NZDT
Duration: Less than 45 minutes per server
Affects: Auckland CBD Datacentre - QST

Description of work: 
cPanel servers will be upgraded with newer PHP versions (5.6+).

These servers include: aspiring/cook/tasman/victoria/hobson/aoraki. We do not expect any downtime, however if you are running old scripts which require older versions of PHP, your website may display errors following the upgrade. In such cases, please log into cPanel, select "PHP Selector" and choose an older PHP version. We highly recommend keeping all scripts up to date to ensure the secure integrity of your account.

Thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

We're writing to inform you of urgent work to be carried out on cloud servers due to a platform and security upgrade.

We will be performing this work across two nights - tonight and tomorrow night - at the below time to patch the cluod hypervisors and minimise any disruption to normal operations.

Date: Friday 29th March 2016 & Saturday 30th March 2016
Maintenance Window: 12:15AM - 2:15AM NZDT
Duration: Less than 20 Minutes
Location: Auckland CBD Datacentre - QST

Description of work: 
Cloud hypervisors will be upgraded to the latest patched versions, and your server will be rebooted during this window. We expect each server to have an outage not lasting more than 20 minutes while the reboots are completed. Services will resume immediately following the upgrade.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

Maintenance Window: 12:45AM - 02:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Kernel upgrade - critical

WebSlice will be performing a kernel upgrade on the Taranaki server to resolve previous issues with cPanel accounts not being able to run php scripts temporarily. 

Maintenance Window: 12:15AM - 02:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing file system checks and server maintenance on hobson to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:15AM - 03:00AM NZDT
Duration: Less than 40 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on Victoria to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:15AM - 03:00AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD Datacentre - QST
Reason: WebSlice OpenVZ Node

WebSlice will be performing server maintenance on our OpenVZ Nodes to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:00AM - 3:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing file system checks and server maintenance on cook to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:15AM - 3:00AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Description:

WebSlice will be performing server maintenance on aspiring to keep it running at optimum efficiency and to ensure data integrity.

Dear Customers

This is a notification of network infrastructure maintenance.

Date: Saturday 25 July 2015
Maintenance Window: 12:15AM - 01:15AM NZDT
Duration: 5 minutes
Impact: Low
Location: Auckland CBD Datacentre (Queen Street)
Reason: Configuration changes on core routing
Affects: Auckland Datacentre Services

Description:

Our network engineering team will be performing some configuration changes on our network to increase performance to our upstream transit providers.  We do not expect any downtime as we are running on multiple transits, however you may experience slower speeds particularly to international destinations for a few minutes during the maintenance window.

If you have any questions or concerns, please email us at support@webslice.co.nz.

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Dear Customers

This is a notification of server maintenance.

Date: Saturday 1 August 2015
Maintenance Window: 12:15AM - 02:15AM NZDT
Duration: 60 minutes
Impact: High
Location: Auckland CBD Datacentre (Queen Street)
Reason: Datastore move on tasman
Affects: cPanel hosting on tasman only

Description:

Our team will be carrying out a data store migration on the tasman cPanel/WHM cPanel server.
This is estimated to take 60 minutes however we have allowed more time as a contingency.  Websites on this server will be temporarily unavailable while the maintenance is carried out, and will be restored once the work is completed.

If you have any questions or concerns, please email us at support@webslice.co.nz.

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Dear Customers

This is a notification of server maintenance.

Date: Saturday 22 August 2015
Maintenance Window: 12:15AM - 04:30AM NZDT
Duration: 180 minutes
Impact: High
Location: Auckland CBD Datacentre (Queen Street)
Reason: Datastore move on tasman
Affects: cPanel hosting on tasman only

Description:

Our team will be carrying out a data store migration on the tasman cPanel/WHM cPanel server. 
This is estimated to take 180 minutes however we have allowed more time as a contingency.  Websites on this server will be temporarily unavailable while the maintenance is carried out, and will be restored once the work is completed.

If you have any questions or concerns, please email us at support@webslice.co.nz.

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Maintenance Window: 1:00AM - 3:00AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Description:

WebSlice will be performing server maintenance on aspiring to keep it running at optimum efficiency and to ensure data integrity.

We're writing to inform you of work we're carrying out to address a Xen vulnerability which is making its way out to media outlets over the past 24 hours, nicknamed "VENOM" - a QEMU Vulnerability (CVE-2015-3456).  Our engineers have identified this issue and have been working with our vendors to ensure that the WebSlice Cloud platform is protected and secure.

We will be performing this work tonight at the below time to patch the issue and minimise disruption to normal operations.

Date: Saturday 16 May 2015
Maintenance Window: 12:15AM - 2:15AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD Datacentre - QST

Description of work: 
Cloud hypervisors will be upgraded to the latest patched versions, and your server will be rebooted during this window.  We expect each server to have an outage not lasting more than 15 minutes while the reboots are completed, however some may take longer due to routine file system checks.  Once complete, your server will return to normal operation.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

Maintenance Window: 12:00AM - 01:00AM NZDT
Duration: Less than 20 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on aspiring to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 01:00AM - 3:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing file system checks and server maintenance on tasman to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:30AM - 2:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on our Web Hosting nodes to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:30AM - 2:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on our Web Hosting nodes to keep it running at optimum efficiency and to ensure data integrity.

This is a notification of network infrastructure maintenance.

Date: Sunday 29 March 2015
Maintenance Window: 0100AM - 0230AM NZDT
Duration: 90 Minutes
Location: Auckland CBD Datacentre (Queen Street)
Reason: Router Software Upgrades
Affects: Auckland datacentre - all services

Description:

WebSlice would like to advise that routine maintenance will be carried out on the WebSlice Queen Street Network.
It is expected that there will be intermittent connectivity to WebSlice provided services for a duration of 60 minutes, however we have allowed a longer duration for any contingencies.

We apologise for inconvenience this maintenance may cause, and appreciate your co-operation as we improve our service to you.

One of our cloud hypervisors crashed and this may have affected some servers on our cloud platform that were running on this hypervisor.
Failover to other hypervisors was successful, and all virtual machines that were on this hypervisor are now booted.

We apologise for any inconvenience caused.  If you have any questions, please contact our support team.

Dear customers,

Our technical team have been investigating an issue on the tasman server regarding MySQL databases.
We are currently seeing some corrupt database tables on a select number of databases.

We are looking into resolving this issue as soon as possible and will provide updates here once the issue has been resolved.

UPDATE: 11:55am - our team are restoring databases that are affected by this issue.  Please be patient while we resolve this issue at the highest priority.

Dear Customers 

We'll be performing some maintenance work on victoria to increase disk capacity on 09/01/2015.
This work is expected to take approximately 45 minutes.

Thank you for your co-operation while we work to improve the services we deliver to you.

WebSlice Technical Support

Dear Customers 

We'll be performing some maintenance work on tasman to increase disk capacity on 09/01/2015.
This work is expected to take approximately 45 minutes.

Thank you for your co-operation while we work to improve the services we deliver to you.

WebSlice Technical Support

Dear customers,

At approximately 8:50am this morning we received alerts from our internal monitoring system that there were some unexpected issues in our datacentre.

The datacentre was notified immediately and we sent our own team of technicians to investigate the cause. The issue has now been resolved, and we are currently conducting an indepth investigation into the issue. An incident report will be available within 24 hours - please email us if you would like to request a copy.

We apologies for any inconvenience. Please let us know if you continue to see issues - we would be happy to resolve these for you as a matter of urgency.

This is a notification of network infrastructure upgrades, detailed below for your reference:

Date: Sunday 7 December 2014 and Saturday 20 December 2014
Maintenance Window: 12:30AM - 2:30AM NZDT
Duration: 45 minutes
Location: Auckland City Datacentre
Reason: Core Network Upgrades
Affects: All services

Description:
WebSlice would like to advise that a number of network infrastructure upgrades will take place across two weekends in December to improve network stability and performance, as well as increase capacity across the network. It is expected that the actual outage will be under 15 minutes, however we have allowed a longer duration for any contingencies.

The upgrade is part of a series of infrastructure changes to improve network performance across all services within our Auckland City datacentre.
We apologise for inconvenience this maintenance may cause, and appreciate your co-operation as we improve our service to you.

If you have any questions or concerns, please email us at support@webslice.co.nz.

Dear Customers,

This is a notification of scheduled maintenance.

Date: 2 November 2014
Maintenance Window: 12:00AM - 2:00AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD DC
Description:

WebSlice will be performing maintenance on a number of cloud servers.  This will involve migration of data to a new SAN (Storage Area Network) which will deliver better disk performance for all customers.  This outage will cause services affected to be offline for approximately 60 minutes, after which services will continue to function as normal.

This is phase 1 of 3 phases of data migrations.  Customers will be notified which phase their server(s) will be involved in.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz during this maintenance window.

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Dear Customers,

This is a notification of scheduled maintenance.

Date: Sunday 26 October 2014
Maintenance Window: 12:00AM - 2:00AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD DC
Description:

WebSlice will be performing maintenance on the TASMAN cPanel shared & reseller hosting node. This includes a reboot and fsck (file system check), as well as datastore migration which will cause services on this node to be offline for approximately 60 minutes, after which services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz during this maintenance window.

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Dear Customers,

Work has been scheduled to perform upgrades on this server overnight, from 1:00am to 6:00am NZDT.

If you have any questions, please do not hesitate to contact our support team via email.

Thank you for your co-operation & apologies for any inconvenience caused.

WebSlice Support

Dear Customers,

We are aware of server load issues on victoria at present.

Our technicians are working on this matter to reduce load as soon as possible.
Work has been scheduled to perform upgrades on this server overnight, from 1:00am to 6:00am NZDT.

If you have any questions, please do not hesitate to contact our support team via email.

Thank you for your co-operation & apologies for any inconvenience caused.

WebSlice Support

WebSlice engineers will be performing a file system check on cook to ensure data integrity.
The outage will last approximately 30 minutes.

Thank you for your patience whilst we improve our service to you.

This is a notification of scheduled urgent network maintenance.

Date: Thursday 2 October 2014
Maintenance Window: 0215hrs to 0315hrs NZDT
Maintenance Duration: Less than 25 minutes
Location: Auckland Datacentre - Auckland CBD
Reason: Router Software Upgrade

WebSlice network engineers will be performing an urgent router software upgrade at our Auckland datacentre to address stability issues and reduce impact of DDoS attacks experienced over the last 24-48 hours.

We apologise for the inconvenience this network maintenance may cause and appreciate your co-operation as we improve our service to you.

If you have any questions or concerns, please email us at support@webslice.co.nz.

Upstream have notified us of emergency router maintenance at our Auckland datacentre.

This outage will last approximately 60 seconds from 11:00pm on Wednesday 19th March 2014.

Our apologies for any inconvenience this may cause.