Network Status News & Information

After further monitoring our Windcave payment gateway appears to be working as expected - if you are still experiencing issues please contact support.

September 30 saw the expiry of a Let’s Encrypt root certificate: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

This has caused connection issues over SSL for some customers, including those on cPanel. We’re aware of a range of issues, most of which are now resolved, and some which are still being worked on. cPanel themselves are also working on urgent fixes.

If you are still experiencing issues, please email us with as much information as possible: support@myhost.nz

We are aware of an issue with the aoraki.webslice.co.nz server at the moment and our engineers are working to get this back up as soon as possible. We will update here as we learn more.

Update: We believe this is now resolved and are working through to confirm this. If you are still seeing issues with your sites or services on the aoraki.webslice.co.nz server please let us know.

We will be performing maintenance on the aspiring.webslice.co.nz server in order to enable new performance enhancing features. We expect services to be restarted during the maintenance window while we affect these changes.

We are aware of some DNS issues on the taranaki node at present and are working to resolve this as soon as possible.

We are currently experiencing an unplanned network outage affecting some domestic and international connectivity due to issues with our upstream providers. We will continue to monitor the situation and will post updates as information comes to hand. 

Update 10:50am: Our upstream provider has advised that connectivity has been restored and we're seeing service return to normal. If you are still experiencing issues please get in touch at support@webslice.co.nz .

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We will be performing maintenance on this server in order to apply critical security patches. We expect services to be restarted during the maintenance window while we apply these patches.

We are performing general network maintenance on the server which will affect service availability. The expected downtime is 2-3 minutes.

Please feel free to get in touch if you have any questions regarding this.

Date: Thursday 16 June 2018
Maintenance Window: 12:01AM - 12:30AM NZT
Expected Outage: 2-3 minutes

We are performing general maintenance on some hardware nodes that will affect some VPS and Cloud servers as these reboot. Emails will be sent to all affected customers.

Please feel free to get in touch if you have any questions regarding this.

Date: Thursday 14 June 2018
Maintenance Window: 12:15AM - 1:30AM NZT
Expected Outage: 15 minutes

We will be performing network maintenance on our systems in order to improve performance and reliability. Within the maintenance window we expect up to a 5-10 minute outage for customers.

Date: Thursday 20 September 2017
Maintenance Window: 11:00PM - 11:45PM NZT
Duration: 10 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing general server maintenance and testing on the shared hosting nodes to keep them running at optimum efficiency and to ensure data integrity. This will cause services on this node to be offline for approximately 10 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

Date: Thursday 20 September 2017
Maintenance Window: 11:00PM - 11:45PM NZT
Duration: 10 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing general server maintenance and testing on the shared hosting nodes to keep them running at optimum efficiency and to ensure data integrity. This will cause services on this node to be offline for approximately 10 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

Date: Thursday 20 September 2017
Maintenance Window: 11:00PM - 11:45PM NZT
Duration: 10 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing general server maintenance and testing on the shared hosting nodes to keep them running at optimum efficiency and to ensure data integrity. This will cause services on this node to be offline for approximately 10 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

Date: Saturday 2 September 2017
Maintenance Window: 12:01AM - 1:15AM NZT
Duration: 15 to 40 Minutes
Location: Auckland Datacentre
Reason:

WebSlice will be performing emergency server maintenance on our hosting node (tasman.webslice.co.nz) to improve the perfomance and stability of this node. This includes a reboot of the node which will cause services on this node to be offline for approximately 20 minutes, after which your services will continue to function as normal.

We will be performing network maintenance on some of our systems in order to improve performance and reliability. Within the maintenance window we expect two 15 minute network outages for customers in the 114.23.3x.x range. Other servers should be unaffected during this time.

We will be performing scheduled system maintenance on our servers on Thursday 18 May 2017 from 11:30pm to Friday 19 May 2:30am to provide security updates and improve performance. This maintenance will involve some downtime for our shared hosting products as well as virtual servers within this window. We don't anticipate individual services being down longer than 30 minutes. 

It is important that we keep our systems secure and performing to their best, so thanks for your patience and understanding during this maintenance.

This is a notification of network infrastructure maintenance.

Date: Thursday 16 March 2017
Maintenance Window: 0000AM - 0130AM NZDT
Duration: 90 Minutes
Location: Auckland CBD Datacentre (Queen Street)
Reason: Network Infrastucture Upgrade
Affects: Auckland datacentre - all services

Description:

WebSlice would like to advise that a network maintenance will be carried out on the WebSlice Queen Street Network.
It is expected that there will be intermittent connectivity to WebSlice provided services for a duration of 60 minutes, however we have allowed a longer duration for any contingencies.

We apologise for inconvenience this maintenance may cause, and appreciate your co-operation as we improve our service to you.

This is a notification of VPS node maintenance.

Date: Saturday 26 November 2016
Maintenance Window: 12:15AM - 2:15AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD Datacentre - QST
Reason: VPS nodes

WebSlice will be performing server maintenance on our VPS nodes to keep it running at optimum efficiency and to ensure data integrity. This includes a reboot and fsck (file system check) of the node which will cause services on this node to be offline for approximately 60 minutes, after which your services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz if you have any queries.

This is a notification of scheduled emergency network maintenance.

Date: Sunday 18 February 2017 
Maintenance Window: 0115hrs to 0200hrs NZDT
Expected Outage Duration: Less than 15 minutes
Location: Auckland Datacentre - Auckland CBD
Reason: Router Replacement

WebSlice network engineers will be performing an urgent router replacement at our Auckland datacentre to address stability issues over the last 24-48 hours. An outage of up to 20 minutes may be experienced across all services whilst this work is carried out. We have allowed for a window of up to 45 minutes for any contingencies.

We apologise for the inconvenience this maintenance may cause and appreciate your co-operation as we improve our service to you.

If you have any questions or concerns, please email us at support@webslice.co.nz.

Our Systems Engineers will be performing data store maintenance on a number of cloud cPanel servers during the scheduled window below.

** Please note rescheduled time below **

Date: Thursday 21st July 2016
Maintenance Window: 12:30AM - 02:30AM NZDT
Duration: Less than 30 minutes per server
Affects: Auckland CBD Datacentre - QST

Description of work: 
The following shared/reseller cloud cPanel servers will be migrated to our new storage architecture:

aspiring
taranaki
tasman
victoria
hobson

We expect a small disruption of up to 30 minutes whilst this work is completed and selected disks moved to the new storage network.

Thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

Our Systems Engineers will be upgrading PHP versions across all WebSlice Cloud cPanel servers. No disruption is expected to the majority of accounts, however please see below regarding old scripts.

Date: Saturday 16th & Sunday 17th July 2016
Maintenance Window: 20:00 - 00:00AM NZDT
Duration: Less than 45 minutes per server
Affects: Auckland CBD Datacentre - QST

Description of work: 
cPanel servers will be upgraded with newer PHP versions (5.6+).

These servers include: aspiring/cook/tasman/victoria/hobson/aoraki. We do not expect any downtime, however if you are running old scripts which require older versions of PHP, your website may display errors following the upgrade. In such cases, please log into cPanel, select "PHP Selector" and choose an older PHP version. We highly recommend keeping all scripts up to date to ensure the secure integrity of your account.

Thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

We're writing to inform you of urgent work to be carried out on cloud servers due to a platform and security upgrade.

We will be performing this work across two nights - tonight and tomorrow night - at the below time to patch the cluod hypervisors and minimise any disruption to normal operations.

Date: Friday 29th March 2016 & Saturday 30th March 2016
Maintenance Window: 12:15AM - 2:15AM NZDT
Duration: Less than 20 Minutes
Location: Auckland CBD Datacentre - QST

Description of work: 
Cloud hypervisors will be upgraded to the latest patched versions, and your server will be rebooted during this window. We expect each server to have an outage not lasting more than 20 minutes while the reboots are completed. Services will resume immediately following the upgrade.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

Maintenance Window: 12:45AM - 02:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Kernel upgrade - critical

WebSlice will be performing a kernel upgrade on the Taranaki server to resolve previous issues with cPanel accounts not being able to run php scripts temporarily. 

Maintenance Window: 12:15AM - 02:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing file system checks and server maintenance on hobson to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:15AM - 03:00AM NZDT
Duration: Less than 40 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on Victoria to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:15AM - 03:00AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD Datacentre - QST
Reason: WebSlice OpenVZ Node

WebSlice will be performing server maintenance on our OpenVZ Nodes to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:00AM - 3:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing file system checks and server maintenance on cook to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:15AM - 3:00AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Description:

WebSlice will be performing server maintenance on aspiring to keep it running at optimum efficiency and to ensure data integrity.

Dear Customers

This is a notification of network infrastructure maintenance.

Date: Saturday 25 July 2015
Maintenance Window: 12:15AM - 01:15AM NZDT
Duration: 5 minutes
Impact: Low
Location: Auckland CBD Datacentre (Queen Street)
Reason: Configuration changes on core routing
Affects: Auckland Datacentre Services

Description:

Our network engineering team will be performing some configuration changes on our network to increase performance to our upstream transit providers.  We do not expect any downtime as we are running on multiple transits, however you may experience slower speeds particularly to international destinations for a few minutes during the maintenance window.

If you have any questions or concerns, please email us at support@webslice.co.nz.

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Dear Customers

This is a notification of server maintenance.

Date: Saturday 1 August 2015
Maintenance Window: 12:15AM - 02:15AM NZDT
Duration: 60 minutes
Impact: High
Location: Auckland CBD Datacentre (Queen Street)
Reason: Datastore move on tasman
Affects: cPanel hosting on tasman only

Description:

Our team will be carrying out a data store migration on the tasman cPanel/WHM cPanel server.
This is estimated to take 60 minutes however we have allowed more time as a contingency.  Websites on this server will be temporarily unavailable while the maintenance is carried out, and will be restored once the work is completed.

If you have any questions or concerns, please email us at support@webslice.co.nz.

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Dear Customers

This is a notification of server maintenance.

Date: Saturday 22 August 2015
Maintenance Window: 12:15AM - 04:30AM NZDT
Duration: 180 minutes
Impact: High
Location: Auckland CBD Datacentre (Queen Street)
Reason: Datastore move on tasman
Affects: cPanel hosting on tasman only

Description:

Our team will be carrying out a data store migration on the tasman cPanel/WHM cPanel server. 
This is estimated to take 180 minutes however we have allowed more time as a contingency.  Websites on this server will be temporarily unavailable while the maintenance is carried out, and will be restored once the work is completed.

If you have any questions or concerns, please email us at support@webslice.co.nz.

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Maintenance Window: 1:00AM - 3:00AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Description:

WebSlice will be performing server maintenance on aspiring to keep it running at optimum efficiency and to ensure data integrity.

We're writing to inform you of work we're carrying out to address a Xen vulnerability which is making its way out to media outlets over the past 24 hours, nicknamed "VENOM" - a QEMU Vulnerability (CVE-2015-3456).  Our engineers have identified this issue and have been working with our vendors to ensure that the WebSlice Cloud platform is protected and secure.

We will be performing this work tonight at the below time to patch the issue and minimise disruption to normal operations.

Date: Saturday 16 May 2015
Maintenance Window: 12:15AM - 2:15AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD Datacentre - QST

Description of work: 
Cloud hypervisors will be upgraded to the latest patched versions, and your server will be rebooted during this window.  We expect each server to have an outage not lasting more than 15 minutes while the reboots are completed, however some may take longer due to routine file system checks.  Once complete, your server will return to normal operation.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may contact us at anytime via our email support@webslice.co.nz if you have any questions regarding this work.

Maintenance Window: 12:00AM - 01:00AM NZDT
Duration: Less than 20 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on aspiring to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 01:00AM - 3:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing file system checks and server maintenance on tasman to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:30AM - 2:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on our Web Hosting nodes to keep it running at optimum efficiency and to ensure data integrity.

Maintenance Window: 12:30AM - 2:15AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD Datacentre - QST
Reason: Shared and Reseller Hosting Nodes

WebSlice will be performing server maintenance on our Web Hosting nodes to keep it running at optimum efficiency and to ensure data integrity.

This is a notification of network infrastructure maintenance.

Date: Sunday 29 March 2015
Maintenance Window: 0100AM - 0230AM NZDT
Duration: 90 Minutes
Location: Auckland CBD Datacentre (Queen Street)
Reason: Router Software Upgrades
Affects: Auckland datacentre - all services

Description:

WebSlice would like to advise that routine maintenance will be carried out on the WebSlice Queen Street Network.
It is expected that there will be intermittent connectivity to WebSlice provided services for a duration of 60 minutes, however we have allowed a longer duration for any contingencies.

We apologise for inconvenience this maintenance may cause, and appreciate your co-operation as we improve our service to you.

One of our cloud hypervisors crashed and this may have affected some servers on our cloud platform that were running on this hypervisor.
Failover to other hypervisors was successful, and all virtual machines that were on this hypervisor are now booted.

We apologise for any inconvenience caused.  If you have any questions, please contact our support team.

Dear customers,

Our technical team have been investigating an issue on the tasman server regarding MySQL databases.
We are currently seeing some corrupt database tables on a select number of databases.

We are looking into resolving this issue as soon as possible and will provide updates here once the issue has been resolved.

UPDATE: 11:55am - our team are restoring databases that are affected by this issue.  Please be patient while we resolve this issue at the highest priority.

Dear Customers 

We'll be performing some maintenance work on victoria to increase disk capacity on 09/01/2015.
This work is expected to take approximately 45 minutes.

Thank you for your co-operation while we work to improve the services we deliver to you.

WebSlice Technical Support

Dear Customers 

We'll be performing some maintenance work on tasman to increase disk capacity on 09/01/2015.
This work is expected to take approximately 45 minutes.

Thank you for your co-operation while we work to improve the services we deliver to you.

WebSlice Technical Support

Dear customers,

At approximately 8:50am this morning we received alerts from our internal monitoring system that there were some unexpected issues in our datacentre.

The datacentre was notified immediately and we sent our own team of technicians to investigate the cause. The issue has now been resolved, and we are currently conducting an indepth investigation into the issue. An incident report will be available within 24 hours - please email us if you would like to request a copy.

We apologies for any inconvenience. Please let us know if you continue to see issues - we would be happy to resolve these for you as a matter of urgency.

This is a notification of network infrastructure upgrades, detailed below for your reference:

Date: Sunday 7 December 2014 and Saturday 20 December 2014
Maintenance Window: 12:30AM - 2:30AM NZDT
Duration: 45 minutes
Location: Auckland City Datacentre
Reason: Core Network Upgrades
Affects: All services

Description:
WebSlice would like to advise that a number of network infrastructure upgrades will take place across two weekends in December to improve network stability and performance, as well as increase capacity across the network. It is expected that the actual outage will be under 15 minutes, however we have allowed a longer duration for any contingencies.

The upgrade is part of a series of infrastructure changes to improve network performance across all services within our Auckland City datacentre.
We apologise for inconvenience this maintenance may cause, and appreciate your co-operation as we improve our service to you.

If you have any questions or concerns, please email us at support@webslice.co.nz.

Dear Customers,

This is a notification of scheduled maintenance.

Date: 2 November 2014
Maintenance Window: 12:00AM - 2:00AM NZDT
Duration: Less than 60 Minutes
Location: Auckland CBD DC
Description:

WebSlice will be performing maintenance on a number of cloud servers.  This will involve migration of data to a new SAN (Storage Area Network) which will deliver better disk performance for all customers.  This outage will cause services affected to be offline for approximately 60 minutes, after which services will continue to function as normal.

This is phase 1 of 3 phases of data migrations.  Customers will be notified which phase their server(s) will be involved in.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz during this maintenance window.

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Dear Customers,

This is a notification of scheduled maintenance.

Date: Sunday 26 October 2014
Maintenance Window: 12:00AM - 2:00AM NZDT
Duration: Less than 90 Minutes
Location: Auckland CBD DC
Description:

WebSlice will be performing maintenance on the TASMAN cPanel shared & reseller hosting node. This includes a reboot and fsck (file system check), as well as datastore migration which will cause services on this node to be offline for approximately 60 minutes, after which services will continue to function as normal.

We apologise for the inconvenience this maintenance may cause and thank you for your co-operation.

You may still contact us at anytime via our email support@webslice.co.nz during this maintenance window.

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Dear Customers,

Work has been scheduled to perform upgrades on this server overnight, from 1:00am to 6:00am NZDT.

If you have any questions, please do not hesitate to contact our support team via email.

Thank you for your co-operation & apologies for any inconvenience caused.

WebSlice Support

Dear Customers,

We are aware of server load issues on victoria at present.

Our technicians are working on this matter to reduce load as soon as possible.
Work has been scheduled to perform upgrades on this server overnight, from 1:00am to 6:00am NZDT.

If you have any questions, please do not hesitate to contact our support team via email.

Thank you for your co-operation & apologies for any inconvenience caused.

WebSlice Support

WebSlice engineers will be performing a file system check on cook to ensure data integrity.
The outage will last approximately 30 minutes.

Thank you for your patience whilst we improve our service to you.

This is a notification of scheduled urgent network maintenance.

Date: Thursday 2 October 2014
Maintenance Window: 0215hrs to 0315hrs NZDT
Maintenance Duration: Less than 25 minutes
Location: Auckland Datacentre - Auckland CBD
Reason: Router Software Upgrade

WebSlice network engineers will be performing an urgent router software upgrade at our Auckland datacentre to address stability issues and reduce impact of DDoS attacks experienced over the last 24-48 hours.

We apologise for the inconvenience this network maintenance may cause and appreciate your co-operation as we improve our service to you.

If you have any questions or concerns, please email us at support@webslice.co.nz.

Upstream have notified us of emergency router maintenance at our Auckland datacentre.

This outage will last approximately 60 seconds from 11:00pm on Wednesday 19th March 2014.

Our apologies for any inconvenience this may cause.